MUHAMMAD YOKO SETIADI
Marketing and Hospitality Professional with International Trade Expertise
Jakarta, ID.About
Highly accomplished Marketing and Hospitality professional with over a decade of experience in driving brand engagement, optimizing customer experiences, and excelling in international trade and logistics. Proven ability to implement strategic marketing campaigns, foster cross-functional collaboration, and manage complex export-import operations, consistently achieving revenue growth and operational efficiencies.
Work
Independent Contractor / Consultant
|Export-Import Specialist
Jakarta, Jakarta, Indonesia
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Summary
Managed end-to-end international trade operations, overseeing export processes to the USA and coordinating import of goods from China.
Highlights
Orchestrated efficient export processes to the USA, ensuring timely delivery and strict compliance with international trade regulations.
Managed comprehensive import operations for apparel and workshop equipment from China, optimizing supply chain logistics and reducing lead times.
Navigated complex customs procedures and international shipping requirements, facilitating seamless cross-border movement of goods.
Kenawa Travel Agency
|Founder
Jakarta, Jakarta, Indonesia
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Summary
Founded and led a travel agency, specializing in tour services and international expo translation, demonstrating entrepreneurial leadership and market responsiveness.
Highlights
Established and grew Kenawa Travel Agency, overseeing all aspects of operations, marketing, and client relations to build a sustainable business.
Developed and managed comprehensive tour itineraries, including transportation and driver logistics, enhancing client travel experiences and satisfaction.
Strategically pivoted business operations to specialize in tour and travel services for Bali, capturing a focused market segment and driving growth.
Facilitated international business connections by providing translation services at the International Expo Fair in China, expanding service offerings.
PT ASDP Indonesia Ferry (Persero)
|Commercial Staff
Jakarta, Jakarta, Indonesia
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Summary
Drove brand visibility and revenue growth through strategic marketing campaigns and optimized cross-functional processes.
Highlights
Implemented targeted marketing campaigns that significantly enhanced brand visibility and successfully attracted new customer segments, expanding market reach.
Evaluated market trends and identified key growth opportunities, directly influencing the overall sales strategy and contributing to achieving revenue objectives.
Facilitated robust collaboration among cross-functional teams to optimize operational processes, leading to increased efficiency and faster client response times.
Wyndham Destination
|Marketing (Timeshare)
Jakarta, Jakarta, Indonesia
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Summary
Enhanced guest satisfaction and streamlined VIP services by managing owner relations and operational logistics.
Highlights
Managed all aspects of VIP and owner guest relations, ensuring exceptional service delivery and fostering positive experiences.
Coordinated seamless transportation logistics for VIP arrivals, contributing to a high standard of guest service.
Addressed and resolved guest complaints and operational issues efficiently, maintaining guest satisfaction and contributing to positive brand reputation.
PT Eka Bahari Nusantara (Ben Line Agencies)
|Translator from Bahasa Indonesia to Mandarin & English
Jakarta, Jakarta, Indonesia
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Summary
Facilitated critical communication during maritime operations by providing accurate Bahasa Indonesia, Mandarin, and English translation services.
Highlights
Provided essential translation services between Bahasa Indonesia, Mandarin, and English, ensuring clear communication for international operations.
Supported effective cross-cultural interactions during maritime voyages from Batam to Weda Maluku, enhancing operational efficiency.
Translated various documents and communications, enabling smooth coordination among diverse teams and stakeholders.
Royal Karma
|Consultant Holiday (Timeshare)
Jakarta, Jakarta, Indonesia
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Summary
Drove membership sales for the Royal Karma Group's Vacation Club, contributing to business development objectives.
Highlights
Successfully promoted and sold Vacation Club Memberships for the Royal Karma Group, contributing to sales targets.
Engaged prospective clients through compelling presentations and personalized consultations, converting leads into members.
Developed strong client relationships to understand needs and effectively position membership benefits.
Tongxiang Helios Homeware Co., Ltd
|Sales Marketing
Jakarta, Jakarta, Indonesia
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Summary
Managed sales and marketing operations, optimizing supply chain, client relations, and market expansion for homeware products.
Highlights
Expanded market reach and client base by identifying and securing new buyers while managing daily client communications and marketplace updates.
Ensured financial accuracy and operational efficiency by meticulously analyzing and controlling transaction balance sheets.
Optimized supply chain logistics by managing international and domestic shipping, alongside overseeing production control for homeware products.
Strengthened supply chain relationships by collaborating effectively with fabric suppliers to ensure quality and timely material delivery.
Education
Zhejiang Normal University
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Master's degree
International Management Business (Specializing in International Trade)
Universitas Padjadjaran
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Bachelor's degree
Business Administration